Refund policy

Last updated: 5 October 2026

We want you to be happy with your Ridgevale equipment. This policy explains how to cancel an order, return an item and get a refund. It does not affect your statutory rights.

1. Changing your mind (14-day right to cancel)

Under the Consumer Contracts Regulations 2013, you can cancel your order within 14 days of the day you receive your goods, without giving a reason.

To cancel, email info@ridgevale.co.uk with your order number and the item(s) you are returning.

Please return the goods within 14 days of telling us you are cancelling.

We will refund you within 14 days of receiving the goods back (or of you providing proof that you have sent them, if sooner), using your original payment method. Your refund includes the original standard delivery charge.

Unless the item is faulty, damaged or not what you ordered, the cost of returning it is your responsibility.

Returning large and heavy items

Many of our products, such as canopies, roof racks and drawer systems, are large and heavy and cannot be returned by post. They normally need a pallet or specialist courier service. Please contact us before sending anything back: we can arrange a collection for you and will give you the cost before anything is booked.

Condition of returned items

You can inspect the goods as you would in a shop. If you think you may return an item, please do not fit or use it. If an item has been fitted, used or damaged beyond what is needed to inspect it, we may reduce your refund to reflect the loss in value. Please return items in their original packaging where possible, securely packed so they are not damaged in transit.

2. Pre-orders

You can cancel a pre-order at any time before it is dispatched for a full refund. Just email info@ridgevale.co.uk with your order number. Once your pre-order has been delivered, your 14-day right to cancel applies as above.

3. Faulty, damaged or incorrect items

Under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose and as described.

If an item is faulty, you can reject it for a full refund within 30 days of delivery.

After 30 days, we will repair or replace the item. If a repair or replacement is not possible, or does not fix the problem, you are entitled to a refund.

If your order arrives damaged, please tell us as soon as possible (ideally within 48 hours of delivery) and send photos of the damage and the packaging.

We cover the cost of returning or collecting items that are faulty, damaged in transit or not what you ordered.

4. How to start a return

Email info@ridgevale.co.uk or call +44 7920 844 352 with:

your order number

the item(s) you would like to return

photos, if the item is faulty or damaged

We will confirm the best way to send the item back, including collection for large items. Our returns address is:

Ridgevale Supplies Limited, 62 Green Lane, Bagshot, Surrey, GU19 5NL, United Kingdom

5. Refunds

Refunds are made to your original payment method. Once we have issued a refund, it can take a few working days to appear in your account, depending on your bank or card provider.

6. Contact us

If you have any questions about this policy, please contact us at info@ridgevale.co.uk or on +44 7920 844 352.

Ridgevale is a trading name of Ridgevale Supplies Limited, registered in England and Wales under company number 17409119.