Shipping policy
Shipping Policy
Thank you for shopping with Ridgevale. Below you'll find everything you need to know about how we get your order to you.
Order Processing
Orders are processed within [1–2] business days (Monday–Friday, excluding UK bank holidays). Orders placed after [2:00 pm BST] will be processed the next business day. During busy periods such as sales or holidays, processing may take slightly longer. we'll notify you of any significant delays.
Once your order has been dispatched, you'll receive a confirmation email with tracking information (where available).
UK Delivery
We ship throughout the United Kingdom via pallet delivery or specialist courier service.
Delivery times are estimates from the date of dispatch, not the date of order.
International Delivery
If you are outside the UK, please email us before placing an order and we'll do our best to accommodate your order.
Customs and import duties: International orders may be subject to customs fees, import duties, and taxes levied by the destination country. These charges are the responsibility of the customer and are not included in our prices or shipping costs.
Tracking Your Order
Once dispatched, you'll receive an email with your tracking number. Please allow up to 24 hours for tracking information to update. You can also check your order status by contacting us at info@ridgevale.co.uk.
Delayed or Lost Parcels
If your order hasn't arrived within the estimated timeframe, please:
Check your tracking information for updates.
Check with neighbours or your local sorting office.
Contact us at info@ridgevale.co.uk if it still hasn't arrived within 2 working days of the estimated delivery date.
We'll work with the carrier to locate your parcel or arrange a replacement or refund where appropriate.
Incorrect Addresses
Please double-check your delivery address at checkout. We are unable to redirect orders once they have been dispatched. If a parcel is returned to us due to an incorrect or incomplete address, we can resend it, but additional shipping charges may apply.
Damaged Items
If your order arrives damaged, please contact us within [48 hours] of delivery at info@ridgevale.co.uk with photos of the damage and your order number. We'll arrange a replacement or refund as quickly as possible.
If you have any questions about shipping, get in touch at info@ridgevale.co.uk, we're happy to help.
Last updated: 17/08/2026